Find out about your rights, get answers to frequently asked legal questions and access forms
There are 10 resource(s) on TexasLawHelp
Non-Payment & Disconnection
(Separate Website)
Learn about what can happen if you do not pay your electric bill on time and what your rights are.
By: Public Utility Commission of Texas
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Read this in:
Spanish / Espaņol
TDHCA Weatherization Program
(Separate Website)
Provides low-income Texans with services to weatherize their homes to help save electricity. Visit this website to find a weatherization provider in your area, who can give you more information and tell you whether you qualify for services.
By: Texas Department of Housing and Community Affairs
Texas Electric Choice
(Separate Website)
The Power to Choose website can answer questions about electric competition in Texas. Enter your zip code on the website to find out whether you are in a "competitive area" of Texas and to compare offers of different Retail Electric Providers.
By: Public Utility Commission of Texas
Read this in:
Spanish / Espaņol
Understanding Your Electric Bill
(Separate Website)
A Summary of Fees, Assessments, & Components.
By: Office of Public Utility Counsel
Utilities
(Separate Website)
Special rules for utilities apply for renters. These rules mainly apply to the landlord. Read this if you are a renter and are having problems with your utilities that may be related to your landlord. If the problem is with your utility company, you should contact the utility or the Public Utility Commission's Customer Protection Division.
By: Texas Tenants Advisor
Utility Bill Help
(Separate Website)
If you are having trouble paying your electric bill, this program may be able to assist you by providing temporary assistance to help you pay your bill. Visit this website to find out if you may be eligible for assistance and who to contact in your area.
By: Texas Department of Housing and Community Affairs
Waiver of Electric and Telephone Service Deposit If you have been a victim of family violence, you may be able to receive a waiver of the deposit to help you establish electric and/or telephone service. In order to qualify, you must be able to establish that you have been a victim of family violence and have this letter filled out by one of the following: family violence center staff, treating medical personnel, law enforcement personnel, Office of the Attorney General, the local County or District Attorney's office, or your local legal aid office. Once the letter has been filled out, you must send the letter to the electric and/or telephone company you are applying for service with.
By: Texas Council on Family Violence
Waiver of Gas Service Deposit If you have been a victim of family violence, you may be able to receive a waiver of the deposit to help you establish gas service. In order to qualify, you must be able to establish that you have been a victim of family violence and have this letter filled out by family violence center staff, treating medical personnel, or law enforcement personnel. Once the letter has been filled out, you must deliver the signed original to the gas company you are applying for service with.
By: Texas Council on Family Violence
What Are My Rights as an Electric Customer?
(Separate Website)
Visit this website to find out what your rights are as an electric customer in Texas. If you feel that your rights have been violated, call the PUC?s toll-free Customer Hotline at 1-888-PUC-TIPS (1-888-782-8477).
By: Public Utility Commission of Texas
Other Formats:
PDF File
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If you are in need of legal assistance and you are not low-income, please contact your local lawyer referral service or call the State Bar of Texas Lawyer Referral Information Service, Mon.-Fri. from 8 a.m. to 5 p.m. at 1-800-252-9690 or 1-877-9TEXBAR.
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